Faq

Our Easy Standard Procedure

1) The service will be waiting for you at the designated area for up to 1 hour after your estimated time of arrival (ETA).

2) For group bookings, the car can accommodate a maximum of one luggage per person, granting that there will be a full seating.

3) Pick-up going to the airport will be based on a 3-hour allowance before departure time.

4) You can arrange for other special requests for your airport transfer conveniently through our site.

How do I book a car + driver service here?

1. Enter the transfer date, pick-up location, drop-off location and click Find Transfer button

2. Select the best transfer service according to your need.

3. Click Select button to continue the booking by entering your detail.

What info do I need in order to book?

We need your name and contact number.

I cannot find a route I want to book. What to do?

Please call +604-655 3649 or +604-656 6896 to talk to our customer services. We can do special arrangement for your needs.

How do I pay for my transfer?

You can pay via using credit card via Paypal or manual transfer/pay to company bank account.

What luggage entitlement will I have?: Each person are entitled for one big luggage and one hand carry luggage.
Where will I meet the driver when I arrive?: Our driver to contact you to locate the best location to meet according to your needs. In case, you need any helps, you can always contact our customer service at +604-655 3649 or +604-656 6896
What happens if I can’t locate my driver?: Please call our customer service at +604-655 3649/+604-656 6896.
How long will the transfer take?: It depends on the drop-off location and traffic status. But it usually take 30-60 mins to travel within Penang.