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Terms & Conditions

Rental Charges

  • The Rental Charges are quoted in Ringgit Malaysia.
  • The Rental Charges shall be as shown at the time of reservation, which is calculated on daily basis.
  • The Rental Charges shall include unlimited mileage, maintenance, road tax but shall exclude the cost of petrol, delivery and collection charges, odd hours charges, charges for additional driver, parking and tolls, personal accident insurance, government surcharges, taxes, or other optional items such as child seats, GPS and Smart Tag etc.

Driving Licence

  • The Hirer/Driver must be of full age, with a driving licence which is recognized and valid in Malaysia and where the Hirer/Driver is a non-Malaysian citizen, a valid international driving licence or a valid driving licence of the Hirer/Driver’s own country is required.
  • Big Thumb reserves the right to decline rental to the Hirer/Driver if no valid driving licence is presented at the time of pick-up.

Travelling out of the country is prohibited

  • All rental vehicles are strictly to be used and shall be kept at all times within the Peninsular Malaysia only provided always that the Hirer has obtained prior written consent of Big Thumb and subject to an additional charges as shall be determined by Big Thumb.
  • In the event the Rental Vehicle is taken out and/or used outside of Peninsular Malaysia for whatsoever reason without the prior written consent of Big Thumb, the Hirer shall be liable fully for all costs and expenses including but not limited to damages, repairs, towing fee, fines or claims of whatsoever nature.

Payment Method

  • Cash or Credit Card payments (VISA and Mastercard preferable) are accepted.
  • Full Rental Charges together with a security deposit is payable in advance and shall be made prior to or at the time of pick-up of the Rental Vehicle.
  • To avoid disappointment, Hirer is advised to book their preferred vehicle via Big Thumb online booking system and complete payment at the time of reservation or not later than 3 days prior to the scheduled date for pick-up of the Rental Vehicle. Should the choosen vehicle becomes unavailable at the time of pick-up, Big Thumb shall have the right to replace the same with any vehicle of similar or higher capacity.
  • If the Hirer elects to pay the Rental Charges at the time of pick-up or less than 3 days prior to the scheduled date for pick-up of the Rental Vehicle, the reservation for the Rental Vehicle is subject to availability and Big Thumb shall reserve its right to decline or cancel the reservation or to replace with another car model subject to a payment commensurate with the rental rate of the replacement vehicle.
  • Big Thumb reserves its right to impose additional deposit on the Hirer in the event the Hirer elects to pay the Rental Charges at the time of pick-up.
  • Late Return Fee, if applicable, shall be made by the Hirer to Big Thumb immediately upon the return of the Rental Vehicle to Big Thumb.
  • Big Thumb reserves the right to decline rental to the Hirer in the event the Hirer has refused, neglected and/or failed to make payment for the Rental Charges and the security deposit in full prior to or at the time of pick-up of the Rental Vehicle.

Security Deposit

  • The security deposit shall be at the minimum sum of RM200-00 or an amount as shall be determined by Big Thumb depending on the car model, payment method and the duration of rental etc.
  • This amount of security deposit is refundable free of interest to the Hirer upon the return of the Rental Vehicle to Big Thumb subject to due deduction for any amount due and owed by the Hirer to Big Thumb including but not limited to the Late Return Fee and subject to the return of the Rental Vehicle to Big Thumb in its original state and condition as at the time of pick-up of the Rental Vehicle.

Pick-up and Return Time

  • Pick-up and Return of the Rental Vehicle is available during Big Thumb’s business hours i.e. 9 a.m. to 7 p.m.
  • For Pick-up and Return of the Rental Vehicle set at the Penang International Airport, Pick-up and Return of the Rental Vehicle is available from 8 a.m. to 8.30 p.m. in light of the possibility of flight delay.
  • Pick-up and Return of the Rental Vehicle outside of Big Thumb’s business hours stated above are available subject to an odd hours charges as stated below.
  • Hirer who has made the payment in full prior to the time of pick-up shall pick-up the Rental Vehicle at the scheduled time for pick-up or within 12 hours from the scheduled time for pick-up subject to odd hours charges if pick-up time is outside of Big Thumb’s business hours, failing which Big Thumb shall have the right to cancel the booking and all payments made by the Hirer in respect of the Rental Vehicle will be forfeited.
  • Hirer shall adhere strictly to the scheduled time for return of the Rental Vehicle failing which the Hirer shall be liable to a Late Return Fee at a minimum sum of RM20-00 or at an amount as shall be determined by Big Thumb depending on the hours of delay and if the the Rental Vehicle is returned outside of Big Thumb’s business hours, the Hirer shall be responsible fully on the Rental Vehicle including but not limited to the Late Return Fee until the Rental Vehicle is collected by Big Thumb.
  • There shall be no apportionment or refund whatsoever in respect of the Rental Charges in the event of early return of the Rental Vehicle to Big Thumb.

Pick-up and Return Location

  • Charges for Pick-up and Return of the Rental Vehicle are as stated below :-
LocationWorking Hours

(08:00 hrs-20:30 hrs)

Off Working Hours

(20:31 hrs-next day 07:59 hrs)

Queensbay Mall or Plaza Ivory (Main Office)FREERM50-00/Trip
Sungai Nibong Bas TerminalFREERM50-00/Trip
Penang International AirportFREERM50-00/Trip
Prangin Mall or KomtarRM30-00/TripRM60-00/Trip
Georgetown or Gurney AreaRM30-00/TripRM60-00/Trip
Swettenham Port or Penang JettyRM30-00/TripRM60-00/Trip
KTM Station ButterworthRM50-00/TripRM80-00/Trip
Tanjung Bungah & Batu FeringghiRM50-00/TripRM80-00/Trip
Anywhere in Kuala LumpurRM350-00/TripRM500-00/Trip
  • Pick-up and Return of the Rental Vehicle at a location otherwise is available subject to an additional charges as shall be determined by Big Thumb.
  • Big Thumb reserves the right to vary, modify and/or amend the charges stated above at any time at its sole discretion without prior notice to the Hirer.

Change of Booking

  • Change of booking in respect of the date, time and/or location of Pick-up and/or Return of the Rental Vehicle is allowed subject to availability of the Rental Vehicle and subject to an administrative charges as shall be determined by Big Thumb.
  • Change of booking shall be made by calling Big Thumb at its office number at +604-6553649 / +604-6566896. (whatsapp)
  • Should the Hirer wishes to extend the Rental Period, the Hirer shall inform Big Thumb immediately and pay Big Thumb the further Rental Charges with any further security deposit as requested by Big Thumb on or before the commencement of the extension of the Rental Period.

Cancellation

  • Cancellation of booking shall be made prior to the scheduled date for pick-up of the Rental Vehicle, subject to a cancellation fee as follows :-
    • 10% of the Rental Charges if cancellation is made not later than 7 days prior to the scheduled date for pick-up of the Rental Vehicle ;
    • 50% of the Rental Charges if cancellation is made not later than 3 days prior to the scheduled date for pick-up of the Rental Vehicle ;
    • 70% of the Rental Charges if cancellation is made not later than 24 hours prior to the scheduled date for pick-up of the Rental Vehicle ; and
    • 100% of the Rental Charges if cancellation is made less than 24 hours prior to the scheduled date for pick-up of the Rental Vehicle or No show.
  • Big Thumb reserves the absolute right to impose administrative charges at an amount as shall be determined by Big Thumb to cover its administrative costs incurred by Big Thumb for all amendments or cancellation of booking.

Emergency Breakdown Services

  • In the event the Rental Vehicle suffers a breakdown during the Rental Period through no fault of the Hirer and/or the Driver, Big Thumb shall upon request provide a replacement of vehicle to the Hirer at a time during Big Thumb’s business hours provided however where such breakdown was caused by reason of the Hirer’s and/or the Driver’s negligence or default then the Hirer and/or the Driver shall be responsible fully to the costs and expenses incurred to carry out such repairs.
  • For avoidance of doubt, punctured tyre due to striking of road kerbs, failure to switch off electronic devices in the Rental Vehicle resulting to flat battery, empty fuel tank, loss of car key or key left inside locked vehicle does not constitute to a breakdown of the Rental Vehicle and in such event, the Hirer shall be responsible fully to the costs of repairs and/or replacement of the Rental Vehicle or any part thereof.

Insurance and Collision Damage Waiver (CDW)

  • Big Thumb offers the Hirer with the purchase of CDW to reduce the Hirer’s financial burden in the event of collision to the Rental Vehicle. Such purchase of CDW however is optional and not mandatory to rent the Rental Vehicle from Big Thumb.
  • The purchase of CDW shall exempt the Hirer from his/her liabilities in relation to the collision of the Rental Vehicle in part or in full provided always that the Hirer is not in breach of the Rental Agreement and provided that such collision was not caused by reason of the Hirer’s and/or the Driver’s negligence or default or violation of the laws in respect of motorvehicles and road use or using the motorvehicle in such manner which render the policy or policies of insurance become void or voidable or acted contrary to the Rental Agreement :-

cwd-liabilities

CDW rate for additional driver: RM10-00 per person.

  • In the absence of Collision Damage Waiver, the Hirer and any additional authorized driver will be solely responsible for any personal injuries or 3rd party claims, including death, damages or injuries that may arise as a result of using the Rental Vehicle during the Rental Period.
  • In any event, the Hirer shall report to Big Thumb and lodged a police report in the event of accident or theft within 24 hours from the time of such incident and shall thereafter furnish Big Thumb a copy of the police report and all documents photographs information relevant to such incident.
  • Missing items and accessories such as spare tyre, rims, tools, jack, lamp, windscreen, audio set, gear lock, lighter, wiper, wiper switches and control button, mats, rear view mirror and side view mirror as well as deep scratches or dents are not covered by CDW.
Contact Us

Big Thumb Rent a Car Ventures
2-2-12B, University Place (Plaza Ivory), Halaman Bukit Gambir,
11700 Gelugor, Penang, Malaysia
+604-655 3649/ +604-656 6896
+604-657 2608
info@bigthumbgroup.company

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